Frequently Asked Questions

It depends on the experience and game mode selected. You can find the required age for each experience and game mode on the respective website.

Some parts of our experiences may cause a feeling of claustrophobia.

We always try to balance the difficulty of the puzzles and challenges with the nerves and adrenaline caused by the atmosphere and the moments of terror you will experience.

No problem. If at any point during the experience you feel unwell for any reason, the game master will stop the game and guide you to the exit.

More players can be added as long as the maximum number allowed per room is not exceeded. The price difference will be paid at the end of the experience.

The time you are late will be deducted from the total duration of the experience. The maximum delay allowed is 15 minutes. If you exceed this, you will not be able to play, and no refund will be given.

The number of players allowed is between two and six or seven people (depending on the selected experience). It is not possible to play with fewer or more than these numbers.

We do not recommend these experiences for pregnant women.

You will only be able to use the restroom after the experience has ended. It will not be available before or during the game.

Cancellations are not accepted, and no refunds are provided. Since this is a recreational activity with a specific execution date or period, the right of withdrawal does not apply, in accordance with section l) of Article 103 of Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Changes to the experience, date, or time are not allowed within 48 hours of the reservation (unless you have the reservation insurance, in which case modifications can be made up to 12 hours before). If the request is made more than 48 hours in advance, changing the reservation date may incur a fee of up to €10 for administrative costs. This change can be made to a specific new date and time or converted into a voucher that allows you to reschedule later without a fixed date. This voucher will be valid for 3 months. Once the voucher is redeemed, the new date cannot be postponed again. Since this is a recreational activity with a specific execution date or period, the right of withdrawal does not apply, in accordance with section l) of Article 103 of Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.